Mike O Zgd

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Poor Warranty Service

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Milgard has terrible warranty support. More than one month has passed since a warranty request was submitted without an update.

I even spoke with a representative after waiting on hold for 45 minutes, who promised to call me back in the afternoon with an update...no call. Called again and waited on the line for one hour, only to be hung up on when my turn came up.

Multiple emails and calls have yielded nothing. I paid a premium for the lifetime warranty, more than $40K in total for the windows in our home from Milgard.

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Pros:
  • Attractive windows
Cons:
  • Customer service experience

Preferred solution: Warranty Repair

User's recommendation: Do not buy Milgard Windows

Robert S Ctt

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Verified Reviewer
| map-marker Napa, California

They are in the business of playing hard to get a hold of. Their information system is very poor to say the least. Why won’t they call their customers back?

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Milgard - They are in the business of playing hard to get a hold of. Their information...
Milgard - They are in the business of playing hard to get a hold of. Their... - Image 2
Milgard - They are in the business of playing hard to get a hold of. Their... - Image 3
Milgard - They are in the business of playing hard to get a hold of. Their... - Image 4
Milgard - They are in the business of playing hard to get a hold of. Their... - Image 5

Just return the customers phone calls in a reasonable and timely manner. Send something in the way of a Confirmation via US Mail Service to those customers who have been issued Case Numbers, like myself!

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User's recommendation: Make certain that when your windows are installed, inspect the quality right up front. Do not let the installers leave your premises until your 100% assured of the quality of tour newly installed products

Robert S Ctt

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| map-marker Napa, California

I have a warranty claim

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Milgard - I have a warranty claim
Milgard - I have a warranty claim - Image 2
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Milgard - I have a warranty claim - Image 5

I'm getting the run around. Being put on hold under overly long waiting times.

Milgard is not returning my in line wait callbacks.

I've been given a case number less than one week ago.

I've submitted my original order numbers as requested, along with photos. Milgard hasn't yet contacted me via phone, nor by mail.

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Pros:
  • Quick installation
Cons:
  • Lousy warranty service

Preferred solution: My window replaced. My window has a moisture discoloration issue.

Kristyna Cem

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Customer service

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Milgard - Customer service

I can't rate the windows haven't had them long enough, what I've been told they are good windows. But the customer service wouldn't come out and check or adjust one sliding glass window 650 series they wouldn't call the installer the door outlet which was paid in full and have them finish the contract one interior trim and slider adjustment.

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Loss:
$600
Pros:
  • Good recommendation
Cons:
  • Installed but not finished

Preferred solution: Price reduction

User's recommendation: Please get a reputable installer

Dwan Piv
map-marker Orange, California

Cracked window need replacement

Milgard - Cracked window need replacement

Need to replace window above bed cracked is there a phone number I could actually call because not helping Ellen is helping me but I cant text back. It wont let me.

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Angela C Xtq
map-marker Torrance, California

Window Shattered for no apparent reason

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Milgard - Window Shattered for no apparent reason
Milgard - Window Shattered for no apparent reason - Image 2

We have a four year old three pane pocket door that cost us over $25K installed. Several days ago one of the panes shattered for no apparent reason while we were standing in the kitchen.

It just sounded like it was raining but all these cracks were appearing.

The only thing I can think that could have caused it besides an inherent defect is the extreme sunlight in the afternoon may have fatigued the glass. Milgard has said it is not covered.

Please watch the video.

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Loss:
$5
Pros:
  • Looks great
Cons:
  • Glass shattered for no apparent reason after 5 years

User's recommendation: See if you can get this covered if installing. It's very difficult to get fixed.

Anonymous
map-marker Redondo Beach, California

We have a window that needs replaced.It’s a double hung double paned that has lost its seal.

We have one window that needs replacement. Purchased in 2000

Would just like someone to reach out and contact me regarding this.

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Anonymous
map-marker Redondo Beach, California

We have a window that needs replaced.It’s a double hung double paned that has lost its seal.

Need to have window replaced

No one has gotten back to me.

Very disappointing

We purchased them in 2000 I believe

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Alejandro S Clp

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Verified Reviewer
| map-marker Portland, Oregon

Job opportunity.

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Hello!

I would just like to take a second to thank you for taking the time to meet with me yesterday. I am highly interested in the position and I believe I would be a great addition to the team.

Please let me know if there is anything additional you need from me on my end. I am looking forward to hearing from you!

Best,

Alejandro Solorio

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Anonymous
map-marker Phoenix, Arizona

Patio Door Problems.

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I purchased a vinyl Milgard patio door. I had nothing but issues since the install.

The install was done incorrectly. The Milgard vinyl door is nothing but problems. You will regret purchasing a vinyl Milgard door. Take my advice dont purchase anything from Milgard.

There are much nicer doors out there. I made a mistake, so dont you make the same mistake.

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John R S
map-marker Anaheim, California

Window Replacement DIY instructions?

Milgard - Window Replacement DIY instructions?
Milgard - Window Replacement DIY instructions? - Image 2

Military Fighter jets flew relatively low over my house and these two bathroom windows shattered. Pleas send DIY instructions.

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User's recommendation: I’m simply looking for guidance on how to replace these glass windows.

Carol S Jkz

Installation of the windows

Bought a new home at lake las vegas nev. and my problem with your windows are the *** installation that i received.

Went walking around and looked at the other new homes installation of the same window and it turned out beautiful. I need somebody to look at this and not puelte but somebody that knows their ***

Carol Snapp

carolsnapp@***.net

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Pros:
  • Good windows
Cons:
  • Bad workers for installation

Preferred solution: re-install the problems that i have with the windows

Stan a Qib

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Verified Reviewer
| map-marker Signal Hill, California

Order over $10,000 in windows, missing screen clip. Milgard would replace miss clips they what another $45

Milgard window company, the way they do business should be a crime. They lossed my business and I buy alot of windows

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Loss:
$50
Cons:
  • To many to count

Preferred solution: missing screen clips

User's recommendation: don't have anything to do with them

Jaymie Ixz
map-marker Sonoma, California

I need info on my warranty but can't navigate the web site. A window is cracked. Is that covered?

I dont know if I have coverage for a cracked window. Its dual pane.

My address is 4084 Sutro Dr Napa.

My email is lindapastelist@***.com. You can call me at 707 815-****?

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Trevor P Joa

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Verified Reviewer
| map-marker Fife, Washington

Milgard will not stand behind their warranty for defective coatings

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Milgard will not stand behind their warranty for defective coatings

I bought a home from a builder - It included two newly installed Milgard sliding glass doors. They are the same size/model number of Milgard.

One of the sliding glass doors has a Guardian etched logo in the corner. The other has no logo. The Guardian etched logo slider is terrible. Absolute junk with a mottled internal coating that failed long ago.

It is a known issue by Milgard. I sent photos to Milgard as part of their warranty process.

The MiIgard warranty person blamed me - literally telling me I failed to report it sooner and that the builder that I purchased the home from was not a builder (He added 500 sqft to the house somehow without being a builder?)

I had reported it long ago but they conveniently have no record of it.

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Loss:
$1500
Cons:
  • Made a defective product and refuse to back their customer

Preferred solution: Replacement of the failed glass panels

User's recommendation: Do not buy Milgard

Anonymous
map-marker Los Angeles, California

Damaged windows

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Milgard - Damaged windows
Milgard - Damaged windows - Image 2

Called company to report damage to windows and got message that I had to submit request on line only. Got kicked off the website as I was completing my service request.

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User's recommendation: Keep all docs pertaining to your window purchases.

About

Related Companies

MITER Brands, PGT Custom Windows and Doors, PGT Industries, MI Windows and Doors, Eze-Breeze by PGTI

Summary

Created in 1958, Milgard has been offering quality windows and door solutions for residential homes and country houses for more than 5 decades. With 13 offices operating across Canada and the United States, Milgard is a premium manufacturer and supplier of made to order sliding glass and aluminum doors, wooden, and fiberglass windows. Style Line, Essense, Tuscany, Ultra and WoodClad, or QuitLine series offer different Colonial to Tudor etc architectural solutions for home owners. Frame materials of Milgard products vary from fiberglass, vinyl, wooden, and aluminum. Milgard Manufacturing Inc deals in such brands as Hotspring, Environments For Living, Caldera Spas, Aqua Glass, and Newport Brass etc.

Milgard reviews and complaints

Milgard is ranked 50 out of 475 in Windows and Doors category

Area Served

USA

Payment Methods

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