Most helpful review

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New Reviewer

Milgard does not stand behind their windows.

I had a full house of Milgard windows installed and the frame on one of them started cracking. I filed a warranty claim based on the fact that the warranty for the windows said this was clearly covered: "fiberglass frames: 10 years for excessive peeling, checking, cracking, chalking, fading, or color change." After waiting a month for Milgard to respond to the claim, I ended up having to call them. After a couple hours on hold and getting hung up on by the first person that picked up, I finally got to someone. The entire conversation was the company trying to get out of paying for a warranty claim. First they claimed it was shipping damage. After I mentioned it had been installed for quite some time and there hadn't been damage the entire time, they decided to go away and then claim it was still not covered because it was a 'nonmanufacturing defect' and that the person I was speaking to was denying my claim. If their warranty claims cracks in the frame are covered, I'm confused how a crack in the frame of my window couldn't be covered. So, now I guess I have to pay for a new window to get installed. In any case, if you're looking for new windows, I'd avoid Milgard in the future. They clearly don't stand behind their products.
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ID
#4132520 Review #4132520 is a subjective opinion of poster.
Pros
  • Windows look nice
Cons
  • Warranty appears to be nonexistant
Loss
$1000
Preferred solution
My window fixed
New Reviewer

Warranty

Windows installed in 1994 by a Builder, Terhune Homes Builder. Some window panels are rusting after 30 years. Two windows in the kitchen also went bad about 7 years ago and were replaced promptly under warranty by Milgard. thank you.

User's recommendation: Strongly recommended.

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ID
#4302426 Review #4302426 is a subjective opinion of poster.
Location
Bainbridge Island, Washington

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Verified Reviewer
New Reviewer

Inept service

I contacted Milgard in August regarding window condensation under warranty. Repair was scheduled for September 28,over a month wait . Received a phone call on September 27, advising window class was not received and rescheduled for October 12. Got a call advising window glass was again not received. Rescheduled for November 9. This is terrible service for a company as large as Milgard. I live in a Robson senior community with many homes with Milgard windows. I am sure they will be interested in the service I got and your reply to his email
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ID
#4071929 Review #4071929 is a subjective opinion of poster.
Pros
  • Good window warranty
Cons
  • Poor service
Preferred solution
Window replacement under warranty. Initial request submitted 20 August with a service date of 28September. Date changed to 12 October and changed to 9 November. What’s your problem?

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New Reviewer

No Response on Case 0485****

Back in March or April, I submitted a warranty-related service request and haven't heard back from you. I was in the hospital with cancer for a while in April, so maybe I just missed your call or email. I included everything you asked for, although the pictures were not too clear due to the location of the 3 windows on the South Side of the house. I have all the original paperwork plus the warranty certficate. The windows were installed by V&W in Berkeley. One looks like the seal is broken and, I'm not sure what's causing the foggy-looking sections on the other two. I asked that someone come and look at all 3 as well as our 20 or so other Milgard windows installed at the same time in 2000. Can you please have someone contact me about an onsite evaluation of the window problems. I have the installation agreement from V&W dated 9/20/2000.
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ID
#3981466 Review #3981466 is a subjective opinion of poster.
Preferred solution
Replacement windows

Need a repair

I have an outside kitchen door, a lock of the door doesnt work properly. I talked to a person from Milgard and sent her pictures, there is still no answer from her
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ID
#3919420 Review #3919420 is a subjective opinion of poster.
Location
Sherman Oaks, California

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New Reviewer

Windows have "stuff" in between the glass

A year or so you were out to replace a few bad windows in my house. I just had the windows cleaned and found that two windows, that I thought were just dirty from birds, etc, are flawed . They will need to be replaced also. Not sure what happened in a year... I tried to look up an old email from you and paperwork, but can't seem to find any. I am sure you have me in your system. Thanks, Kate Wels I live at 4570 Christine Loomis drive in arroyo grande ca 93420
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ID
#3876450 Review #3876450 is a subjective opinion of poster.
Location
Arroyo Grande, California
Preferred solution
windows replaced

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New Reviewer

Warranty service

We scheduled warranty service for three clouded windows. Appointment was scheduled for seven weeks out. Ten days before the scheduled appointment, Milgard postponed the service call by an additional 4 weeks. Assuming they make this appointment without another reschedule, it will be almost 3 months from time we placed initial service request.

User's recommendation: If you are choosing Milgard for their warranty support, think twice.

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1 comment
#2238715

We are terribly sorry to hear about the delay in warranty service. We appreciate you taking the time to let us know about your experience so we can make improvements.

Please email me at social@milgard.com with your contact information and case number so I can look at your account and verify your scheduled date of service. Milgard Windows and Doors

ID
#3869428 Review #3869428 is a subjective opinion of poster.
Location
Peoria, Arizona
Preferred solution
Deliver product or service ordered

Windows and doors

DMy new (1 year old) windows fog up so heavily that there is water running down them. Reported it last year and was told it is common, give it some time. It's been a year and it's worse. Cannot get through to Milgard, I have an account, cannot remember my password and it doesn't let me retrieve it. Milgard customer service sucks and yes. I'm pissed

User's recommendation: Do not buy Milgard.

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