Milgard
Milgard Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Milgard has 1.8 star rating based on 50 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend Milgard to a friend or colleague.
- Rating Distribution
Pros: Service, Some windows are still okay, Attractive windows.
Cons: Customer service experience, Poor quality, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Milgard has 1.8 star rating based on 50 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend Milgard to a friend or colleague.
- Rating Distribution
Pros: Service, Some windows are still okay, Attractive windows.
Cons: Customer service experience, Poor quality, Poor customer service.Recent recommendations regarding this business are as follows: "Do not buy Milgard Windows", "Make certain that when your windows are installed, inspect the quality right up front. Do not let the installers leave your premises until your 100% assured of the quality of tour newly installed products", "Please get a reputable installer", "I’m simply looking for guidance on how to replace these glass windows.", "don't have anything to do with them".
Most users ask Milgard for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Warranty Service
Milgard has terrible warranty support. More than one month has passed since a warranty request was submitted without an update.
I even spoke with a representative after waiting on hold for 45 minutes, who promised to call me back in the afternoon with an update...no call. Called again and waited on the line for one hour, only to be hung up on when my turn came up.
Multiple emails and calls have yielded nothing. I paid a premium for the lifetime warranty, more than $40K in total for the windows in our home from Milgard.
- Attractive windows
- Customer service experience
Preferred solution: Warranty Repair
User's recommendation: Do not buy Milgard Windows
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Napa, CaliforniaThey are in the business of playing hard to get a hold of. Their information system is very poor to say the least. Why won’t they call their customers back?
Just return the customers phone calls in a reasonable and timely manner. Send something in the way of a Confirmation via US Mail Service to those customers who have been issued Case Numbers, like myself!
User's recommendation: Make certain that when your windows are installed, inspect the quality right up front. Do not let the installers leave your premises until your 100% assured of the quality of tour newly installed products
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Napa, CaliforniaI have a warranty claim
I'm getting the run around. Being put on hold under overly long waiting times.
Milgard is not returning my in line wait callbacks.
I've been given a case number less than one week ago.
I've submitted my original order numbers as requested, along with photos. Milgard hasn't yet contacted me via phone, nor by mail.
- Quick installation
- Lousy warranty service
Preferred solution: My window replaced. My window has a moisture discoloration issue.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service
I can't rate the windows haven't had them long enough, what I've been told they are good windows. But the customer service wouldn't come out and check or adjust one sliding glass window 650 series they wouldn't call the installer the door outlet which was paid in full and have them finish the contract one interior trim and slider adjustment.
- Good recommendation
- Installed but not finished
Preferred solution: Price reduction
User's recommendation: Please get a reputable installer
Cracked window need replacement
Need to replace window above bed cracked is there a phone number I could actually call because not helping Ellen is helping me but I cant text back. It wont let me.
Window Shattered for no apparent reason
We have a four year old three pane pocket door that cost us over $25K installed. Several days ago one of the panes shattered for no apparent reason while we were standing in the kitchen.
It just sounded like it was raining but all these cracks were appearing.
The only thing I can think that could have caused it besides an inherent defect is the extreme sunlight in the afternoon may have fatigued the glass. Milgard has said it is not covered.
Please watch the video.
- Looks great
- Glass shattered for no apparent reason after 5 years
User's recommendation: See if you can get this covered if installing. It's very difficult to get fixed.
We have a window that needs replaced.It’s a double hung double paned that has lost its seal.
We have one window that needs replacement. Purchased in 2000
Would just like someone to reach out and contact me regarding this.
We have a window that needs replaced.It’s a double hung double paned that has lost its seal.
Need to have window replaced
No one has gotten back to me.
Very disappointing
We purchased them in 2000 I believe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Portland, OregonJob opportunity.
Hello!
I would just like to take a second to thank you for taking the time to meet with me yesterday. I am highly interested in the position and I believe I would be a great addition to the team.
Please let me know if there is anything additional you need from me on my end. I am looking forward to hearing from you!
Best,
Alejandro Solorio
Patio Door Problems.
I purchased a vinyl Milgard patio door. I had nothing but issues since the install.
The install was done incorrectly. The Milgard vinyl door is nothing but problems. You will regret purchasing a vinyl Milgard door. Take my advice dont purchase anything from Milgard.
There are much nicer doors out there. I made a mistake, so dont you make the same mistake.
Window Replacement DIY instructions?
Military Fighter jets flew relatively low over my house and these two bathroom windows shattered. Pleas send DIY instructions.
User's recommendation: I’m simply looking for guidance on how to replace these glass windows.
Installation of the windows
Bought a new home at lake las vegas nev. and my problem with your windows are the *** installation that i received.
Went walking around and looked at the other new homes installation of the same window and it turned out beautiful. I need somebody to look at this and not puelte but somebody that knows their ***
Carol Snapp
carolsnapp@***.net
- Good windows
- Bad workers for installation
Preferred solution: re-install the problems that i have with the windows
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Signal Hill, CaliforniaOrder over $10,000 in windows, missing screen clip. Milgard would replace miss clips they what another $45
Milgard window company, the way they do business should be a crime. They lossed my business and I buy alot of windows
- To many to count
Preferred solution: missing screen clips
User's recommendation: don't have anything to do with them
I need info on my warranty but can't navigate the web site. A window is cracked. Is that covered?
I dont know if I have coverage for a cracked window. Its dual pane.
My address is 4084 Sutro Dr Napa.
My email is lindapastelist@***.com. You can call me at 707 815-****?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fife, WashingtonMilgard will not stand behind their warranty for defective coatings
I bought a home from a builder - It included two newly installed Milgard sliding glass doors. They are the same size/model number of Milgard.
One of the sliding glass doors has a Guardian etched logo in the corner. The other has no logo. The Guardian etched logo slider is terrible. Absolute junk with a mottled internal coating that failed long ago.
It is a known issue by Milgard. I sent photos to Milgard as part of their warranty process.
The MiIgard warranty person blamed me - literally telling me I failed to report it sooner and that the builder that I purchased the home from was not a builder (He added 500 sqft to the house somehow without being a builder?)
I had reported it long ago but they conveniently have no record of it.
- Made a defective product and refuse to back their customer
Preferred solution: Replacement of the failed glass panels
User's recommendation: Do not buy Milgard
Damaged windows
Called company to report damage to windows and got message that I had to submit request on line only. Got kicked off the website as I was completing my service request.
User's recommendation: Keep all docs pertaining to your window purchases.
About
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Created in 1958, Milgard has been offering quality windows and door solutions for residential homes and country houses for more than 5 decades. With 13 offices operating across Canada and the United States, Milgard is a premium manufacturer and supplier of made to order sliding glass and aluminum doors, wooden, and fiberglass windows. Style Line, Essense, Tuscany, Ultra and WoodClad, or QuitLine series offer different Colonial to Tudor etc architectural solutions for home owners. Frame materials of Milgard products vary from fiberglass, vinyl, wooden, and aluminum. Milgard Manufacturing Inc deals in such brands as Hotspring, Environments For Living, Caldera Spas, Aqua Glass, and Newport Brass etc.
Milgard is ranked 50 out of 475 in Windows and Doors category
USA
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