Alejandro S Clp

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Verified Reviewer
| map-marker Portland, Oregon

Job opportunity.

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Hello! I would just like to take a second to thank you for taking the time to meet with me yesterday. I am highly interested in the position and I believe I would be a great addition to the team. Please let me know if there is anything additional you need from me on my end. I am looking forward to hearing from you! Best, Alejandro Solorio
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Dwan Piv
map-marker Orange, California

Cracked window need replacement

Milgard - Cracked window need replacement
Need to replace window above bed cracked is there a phone number I could actually call because not helping Ellen is helping me but I cant text back. It wont let me.
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Angela C Xtq
map-marker Torrance, California

Window Shattered for no apparent reason

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Milgard - Window Shattered for no apparent reason
Milgard - Window Shattered for no apparent reason - Image 2
We have a four year old three pane pocket door that cost us over $25K installed. Several days ago one of the panes shattered for no apparent reason while we were standing in the kitchen. It just sounded like it was raining but all these cracks were appearing. The only thing I can think that could have caused it besides an inherent defect is the extreme sunlight in the afternoon may have fatigued the glass. Milgard has said it is not covered. Please watch the video.
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Loss:
$5
Pros:
  • Looks great
Cons:
  • Glass shattered for no apparent reason after 5 years

User's recommendation: See if you can get this covered if installing. It's very difficult to get fixed.

Anonymous
map-marker Phoenix, Arizona

Patio Door Problems.

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I purchased a vinyl Milgard patio door. I had nothing but issues since the install. The install was done incorrectly. The Milgard vinyl door is nothing but problems. You will regret purchasing a vinyl Milgard door. Take my advice dont purchase anything from Milgard. There are much nicer doors out there. I made a mistake, so dont you make the same mistake.
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John R S
map-marker Anaheim, California

Window Replacement DIY instructions?

Milgard - Window Replacement DIY instructions?
Milgard - Window Replacement DIY instructions? - Image 2
Military Fighter jets flew relatively low over my house and these two bathroom windows shattered. Pleas send DIY instructions.
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User's recommendation: I’m simply looking for guidance on how to replace these glass windows.

Carol S Jkz

Installation of the windows

Bought a new home at lake las vegas nev. and my problem with your windows are the *** installation that i received. Went walking around and looked at the other new homes installation of the same window and it turned out beautiful. I need somebody to look at this and not puelte but somebody that knows their *** Carol Snapp carolsnapp@***.net
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Pros:
  • Good windows
Cons:
  • Bad workers for installation

Preferred solution: re-install the problems that i have with the windows

Stan a Qib

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Verified Reviewer
| map-marker Signal Hill, California

Order over $10,000 in windows, missing screen clip. Milgard would replace miss clips they what another $45

Milgard window company, the way they do business should be a crime. They lossed my business and I buy alot of windows
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Loss:
$50
Cons:
  • To many to count

Preferred solution: missing screen clips

User's recommendation: don't have anything to do with them

Jaymie Ixz
map-marker Sonoma, California

I need info on my warranty but can't navigate the web site. A window is cracked. Is that covered?

I dont know if I have coverage for a cracked window. Its dual pane. My address is 4084 Sutro Dr Napa. My email is lindapastelist@***.com. You can call me at 707 815-****?
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Trevor P Joa

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Verified Reviewer
| map-marker Fife, Washington

Milgard will not stand behind their warranty for defective coatings

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Milgard will not stand behind their warranty for defective coatings
I bought a home from a builder - It included two newly installed Milgard sliding glass doors. They are the same size/model number of Milgard. One of the sliding glass doors has a Guardian etched logo in the corner. The other has no logo. The Guardian etched logo slider is terrible. Absolute junk with a mottled internal coating that failed long ago. It is a known issue by Milgard. I sent photos to Milgard as part of their warranty process. The MiIgard warranty person blamed me - literally telling me I failed to report it sooner and that the builder that I purchased the home from was not a builder (He added 500 sqft to the house somehow without being a builder?) I had reported it long ago but they conveniently have no record of it.
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Loss:
$1500
Cons:
  • Made a defective product and refuse to back their customer

Preferred solution: Replacement of the failed glass panels

User's recommendation: Do not buy Milgard

Anonymous
map-marker Los Angeles, California

Damaged windows

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Milgard - Damaged windows
Milgard - Damaged windows - Image 2
Called company to report damage to windows and got message that I had to submit request on line only. Got kicked off the website as I was completing my service request.
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User's recommendation: Keep all docs pertaining to your window purchases.

Anonymous
map-marker Seattle, Washington

Door locking problem

We have not heard from Milguard regarding our recent request for service. Standing by for communication.
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1 comment
Rishab Bnz

I also have nothing but problems with a Milgard Essence door that is now discontinued. Having problems for 3 years and at least 5 times they have made the situation worse than even before.

First they have leaks and the door either locks to the point you can’t open it or it pops open repeatedly. Horrible service after multiple service calls and waiting months for a replacement that arrives with damages and problems.

If I could give zero stars I would! Since 2017 they were purchased by a company in India and clearly they have no concept of customer service!

Alphonza Nhn
map-marker Rocklin, California

I need to talk to someone

I was told my windows were a lifetime guarantee. Someone came out and fixed a couple of them in the last five years now I am told they arent guaranteed. I dont get this. I need to know if they are guaranteed or not.
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Martin A Adu

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Verified Reviewer

Chip in window

Chip in window getting foggy I have a life time warranty.need to talk to a person about replacing it
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Preferred solution: A replacement window

Branden M Euz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Milgard does not stand behind their windows.

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I had a full house of Milgard windows installed and the frame on one of them started cracking. I filed a warranty claim based on the fact that the warranty for the windows said this was clearly covered: "fiberglass frames: 10 years for excessive peeling, checking, cracking, chalking, fading, or color change." After waiting a month for Milgard to respond to the claim, I ended up having to call them. After a couple hours on hold and getting hung up on by the first person that picked up, I finally got to someone. The entire conversation was the company trying to get out of paying for a warranty claim. First they claimed it was shipping damage. After I mentioned it had been installed for quite some time and there hadn't been damage the entire time, they decided to go away and then claim it was still not covered because it was a 'nonmanufacturing defect' and that the person I was speaking to was denying my claim. If their warranty claims cracks in the frame are covered, I'm confused how a crack in the frame of my window couldn't be covered. So, now I guess I have to pay for a new window to get installed. In any case, if you're looking for new windows, I'd avoid Milgard in the future. They clearly don't stand behind their products.
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Loss:
$1000
Pros:
  • Windows look nice
Cons:
  • Warranty appears to be nonexistant

Preferred solution: My window fixed

1 comment
Rishab Bnz

In addition to their shoddy product and workmanship and terrible customer service, you can wait even longer than 2 hours on hold. Although I feel sorry for the saps who have to deal with these calls, I don’t have any more patience with this company now owned by a corporation in India.

Wilfredo F Lyu
map-marker Bainbridge Island, Washington

Warranty

Windows installed in 1994 by a Builder, Terhune Homes Builder. Some window panels are rusting after 30 years. Two windows in the kitchen also went bad about 7 years ago and were replaced promptly under warranty by Milgard. thank you.
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User's recommendation: Strongly recommended

Jeanne N Cjd

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Verified Reviewer

No Response on Case 0485****

Back in March or April, I submitted a warranty-related service request and haven't heard back from you. I was in the hospital with cancer for a while in April, so maybe I just missed your call or email. I included everything you asked for, although the pictures were not too clear due to the location of the 3 windows on the South Side of the house. I have all the original paperwork plus the warranty certficate. The windows were installed by V&W in Berkeley. One looks like the seal is broken and, I'm not sure what's causing the foggy-looking sections on the other two. I asked that someone come and look at all 3 as well as our 20 or so other Milgard windows installed at the same time in 2000. Can you please have someone contact me about an onsite evaluation of the window problems. I have the installation agreement from V&W dated 9/20/2000.
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Preferred solution: Replacement windows

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